BAKU — September 2, 2025. Azerbaijan welcomed 1,040,648 foreign visitors and stateless persons for tourism between January and July this year, but 11.4% (108,237 people) rated services unsatisfactory, according to official figures cited by Bizim.Media.
The bulk of grievances targeted transport and service quality, with bus travel drawing the sharpest criticism.
What tourists complained about most
Bus services: 23,000 complaints
Stay Ahead with Azerbaijan.usGet exclusive translations, top stories, and analysis — straight to your inbox.Food & beverage (cafés/restaurants): 18,579
Taxis: 16,481
Tour guides: 11,276
Accommodation: 10,143
Metro (subway): 8,112
Authorities have opened no detailed breakdown on whether individual visitors filed multiple complaints, but the pattern points to public transport and hospitality service standards as priority areas for improvement.
Source: Bizim.Media
