A passenger has reported an incident involving a taxi ordered through the Yango ride-hailing application, raising questions about driver conduct and service oversight.
According to the complaint, shortly after placing the order, a vehicle was assigned via the app. However, the passenger later noticed that the ride was marked as “arrived” despite the car not having reached the designated pickup location.
When the passenger contacted the driver through the in-app messaging system to clarify the situation and indicated an intention to file a complaint, the driver allegedly responded using offensive and inappropriate language.
The reported behavior, the passenger says, went beyond a service-related dispute and amounted to verbal abuse, which is unacceptable under basic standards of customer service.
Such incidents highlight broader concerns about monitoring and accountability mechanisms within ride-hailing platforms. Passenger trust, experts note, depends not only on technical reliability but also on professional conduct and effective response to complaints.
The case has prompted calls for stricter oversight and clearer enforcement of service standards to ensure passenger safety and dignity when using taxi services.
